It could be one of the following reasons:
Your online registration email address must match the email address we have when you joined or registered for a leisure card.
If you need to change your email address please call reception on 01282 664444 (St Peters Leisure Centre) or 01282 477222 (Padiham Leisure Centre)
Make sure you enter BBC as well as the number shown on your Burnley Leisure card without a space in between.
If you have registered your leisure card incorrectly please email email@example.com to deactivate your account which will enable you to register again.